I would like to cancel my participation and be refunded

Q: Where can I find my Annecy Network username and password?

Find your Annecy Network login details in your accreditation confirmation e-mail. Remember to check your spam in your inbox. If you have lost your login details: <ol> <li>Click on <a href="https://www.annecy.org/network:en">"Lost Login Details"</a></li> <li>Enter your e-mail address or accreditation number.</li> <li>We will send you an e-mail with instructions to follow to reset your password. Remember to check your spam mail in your inbox.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/969ec79b052c9000/image_1cnm261.png" alt="Forgot password Annecy Network" />

Q: What payment methods are accepted?

The following secure payment methods are accepted: <ul> <li>Bank card: Visa, Mastercard, EuroCard, Electron (Amex not accepted)</li> </ul> __ * Bank transfer onto the following bank account indicating the order number: IBAN : FR76 1680 7000 8231 3105 3721 801 / BIC : CCBPFRPPGRE. The payment is made in full, in one transfer, within 7 days of the order's finalisation (except for someone using a purchase order). __ * Administrative bank transfer: reserved for establishments subject to public accounting (teaching, Town Hall, community groups, etc.). Please do the following: __ __ _1. Contact us at accreditation@citia.org indicating the number and type of accreditations required and obtain a quote. _ __ _2. Go to our website site <a href="https://www.annecy.org/take-part/accreditation"> www.annecy.org</a> to apply for your accreditations online. At the last step on the accreditation form select the payment method "Administrative mandate". _ __ 3. Import your Purchase Order (PDF) and click "Finish my payment" to confirm your order. __ 4. Upon receiving your invoice for payment, carry out your bank transfer indicating **your order reference number. ** ||| ** The options of payment by bank transfer and administrative bank transfer closed on May 31.**

Q: What is a Students accreditation?

The Students accreditation gives you access to content especially for students and young talents to assist you in preparing for your future professional career. This accreditation is intended for students studying film, television, multimedia or journalism, as well as students following an online course in any of these fields. It is delivered on presentation of documentary proof of schooling. It entitles you to two reservations per day via the online ticketing service and access to the Badgeholders without reservation queue (access to all screenings without a reservation, subject to seat availability). You can only reserve one Screening Event per day out of your two reservations. <a href="https://www.annecy.org/2022-offers/students">For information about the Students accreditation</a>

As stated in the General Terms and Conditions related to the Annecy 2022 accreditations, any cancellation request must be sent to accreditation@citia.org. The refunds will be carried out after the event.

You have a 14-day withdrawal period after the purchase date, during which time your accreditation can be fully refunded.

Beyond 14 days, a deduction of 20% VAT incl. of the accreditation price will be applied.

However, if you participate in an online or on-site event or screening (whether you are within the 14-day withdrawal or not), you will have deliberately used the benefits of the accreditation and therefore waiver your right to withdrawal. The Annecy 2022 accreditation will automatically be available to you. No refund will be carried out.

Furthermore, no refund requests will be treated from 13th June 2022.

I would like to cancel my participation and transfer my accreditation

You can also decide to transfer your accreditation to a third party. The original accreditation will be withdrawn. The new beneficiary will receive an accreditation in their own name.

It will not be possible for the latter to change the type of accreditation. Any actions carried out (reservations, appointments made, etc.) in your Annecy Network will automatically be deleted.

Any transfer request must be sent to accreditation@citia.org before 13th June 20

Question 2

I am a professional working in the animation sector, which accreditation should I choose?

Accepted Answer

Professionals working in the field of animation, film, audiovisual or multimedia, the Festival, Festival+ and the Mifa accreditations allow you to discover the animation sector’s richness and productivity and to discuss, network, negotiate and make acquisitions.

Teachers or accompagnying persons, whether you are attending the event alone or with your students, choose among the accreditations above.

Festival Programmers, to acquire your accreditations, please contact the Mifa Department: freciliazambaux@citia.org.

** Buyers, Journalists, Press Officers**, there are special accreditations for you.

For information about the accreditations go to the dedicated page.

Question 3

Where can I find my Annecy Network username and password?

Accepted Answer

Find your Annecy Network login details in your accreditation confirmation e-mail. Remember to check your spam in your inbox.

If you have lost your login details:

Click on "Lost Login Details"
Enter your e-mail address or accreditation number.
We will send you an e-mail with instructions to follow to reset your password. Remember to check your spam mail in your inbox.

Forgot password Annecy Network

Question 4

I am a badgeholder: what date does ticketing open?

Accepted Answer

Ticketing opens the week prior to the Festival (the precise dates can be found on Annecy Network, they are different depending on the accreditation type).

You will receive an e-mail indicating your ticketing opening date.

Question 5

What payment methods are accepted?

Accepted Answer

The following secure payment methods are accepted:

Bank card: Visa, Mastercard, EuroCard, Electron (Amex not accepted)

__ * Bank transfer onto the following bank account indicating the order number: IBAN : FR76 1680 7000 8231 3105 3721 801 / BIC : CCBPFRPPGRE. The payment is made in full, in one transfer, within 7 days of the order's finalisation (except for someone using a purchase order). __ * Administrative bank transfer: reserved for establishments subject to public accounting (teaching, Town Hall, community groups, etc.). Please do the following: __ __ _1. Contact us at accreditation@citia.org indicating the number and type of accreditations required and obtain a quote. _ __ _2. Go to our website site www.annecy.org to apply for your accreditations online. At the last step on the accreditation form select the payment method "Administrative mandate". _ __ 3. Import your Purchase Order (PDF) and click "Finish my payment" to confirm your order. __ 4. Upon receiving your invoice for payment, carry out your bank transfer indicating **your order reference number. **

||| ** The options of payment by bank transfer and administrative bank transfer closed on May 31.**

Question 6

What is a Students accreditation?

Accepted Answer

The Students accreditation gives you access to content especially for students and young talents to assist you in preparing for your future professional career.

This accreditation is intended for students studying film, television, multimedia or journalism, as well as students following an online course in any of these fields. It is delivered on presentation of documentary proof of schooling.

It entitles you to two reservations per day via the online ticketing service and access to the Badgeholders without reservation queue (access to all screenings without a reservation, subject to seat availability). You can only reserve one Screening Event per day out of your two reservations.

For information about the Students accreditation

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